Sales Policy
When you purchase an animal from us, you agree to the terms of the sales policy below. Please read it thoroughly! We want you to be happy and to trust us to sell you your perfect pet. Trust involves knowing the details.
Reserving and Picking Up
First, we reserve the right to refuse sale. A 50% non-refundable deposit is required to hold a rabbit or chicken until it is ready to go. The remaining 50% will be due in exact cash or Venmo at the time of pick up. We prefer rabbits to be picked up between 8-10 weeks of age, unless another time frame has been previously agreed upon. After that time frame, the rabbit will be placed back up for sale. Chickens can be picked up immediately. Your hold deposit will not be refunded if you fail to pick up the animal. Those funds will go to the continued care of the animal until it is rehomed.
Returns and Refunds
Please see the health guarantee.
If you cannot keep your rabbit at any point in time for any reason, we ask that you please contact us first. We will assist in finding a new home, and if we are unable to do so, we will take them back.
Health Guarantee
We will never knowingly sell an animal with an illness or defect. Health is extremely important to us, as is the satisfaction of our new animal owners. We ask that you inspect your animal immediately and, if you notice signs of illness within 24 hours of pick up, we will gladly refund your money or offer a replacement of equal value upon return of the rabbit.
In the unfortunate event that a new pet passes away due to genetic or health reasons within the first 24 hours, we will issue a refund or replacement (if available). This does not include accidents or anything that is not a health condition the animal left our home with. We may choose to have a necropsy performed; this refund is subject to the procedure to confirm that the animal indeed passed due to genetic defects or an illness that it carried upon leaving our care. Any other incidence will not warrant a refund.
We cannot guarantee health for long once they leave our home, as we do not have any control over what they are exposed to or how they are cared for. We will do everything in our power to screen and educate homes so no unforeseen circumstances occur.